How to Hire Salesforce Certified Experts for Business Success in 2026
Salesforce announced an expanded Agent force portfolio on September 11, 2026, introducing AI agents for customer service, sales, commerce and internal support. Several were already generally available. Its outbound sales agent, Hunter, remained in pilot, with general availability planned for November. The immediate consequence for employers is a tougher implementation brief. Someone must connect agents to accurate CRM records, set permissions and decide when a person should take over. Hiring the right Salesforce specialist matters more than adding another technology job title. What Salesforce announced and what is available Salesforce's September 2026 announcement described job-specific agents that work with existing Customer 360 information and business processes. Casey handles customer support requests, while Paige addresses employee IT and HR requests. Both were listed as generally available when the announcement appeared. Hunter was different. Salesforce described it a...